Ooooo….we don’t like this bit as we have to add it due to the law but please remember, we are human and we want to give you the best service so just call us if you need help! – 01584 876 178
For wholesale terms and conditions, please contact La Jewellery Ltd at – email@example.com
Terms and conditions for retail
At La Jewellery, we create hand crafted gifts and jewellery made from recycled silver, Fair Trade Gold and recycled brass. Made in the U.K.
La Jewellery does not share your information (email, credit card, telephone numbers, address) with any third party.
La Jewellery does not store any credit card information. We do store your email, name, address and telephone number for our records.
We only collect your name, address and phone number for shipping and inquiries and to email you with our latest offers.
You can email us direct firstname.lastname@example.org
You can telephone us direct on – 01584 876178 office open 9am till 5pm Monday through till Friday. We aim to answer your call within 72 hours.
You can write to us direct at – La Office – 1, Parkway Mews, Corve Street, Ludlow, Shropshire SY8 2PG
We deliver Free of charge in the U.K on retail orders over £25 (not including SALE items), 2ND Class Recorded delivery Royal Mail and this needs to be signed for.
We hold your special ID postal number should you wish to trace your package. Missing parcels are not the responsibility of La Jewellery Ltd. La Jewellery Ltd is not liable to replace missing parcels. Please contact us for further information.
Shipment abroad will incur separate delivery costs and charged at £8. Please call the office for details – 01584 876178
Upon request, we will send you via email a transaction number for you to trace your order online.
Return/ Refund/ Cancellation policy
We except returns within a 7 day period. Please telephone the office 01584 876178. Delivery charges are set at £4.40 and this is none refundable in the case of returns.
We will exchange faulty goods but if you are returning goods because you have changed your mind, we will exchange returned goods for you.
There is a re-stocking fee of 15% of your order returned.
Please inform us by telephone as to your reasons for returning the goods.
Please feel free to cancel your order within 48 hours via email or telephone.
Goods are sent out via pro-forma and remain the full property of La Jewellery until paid for in full.
All items are subject to availability and colours may vary slightly from those depicted on the site. However, if there is a colour scheme you do not see on the website, please email us at email@example.com and we will do our best to accommodate you.
Earrings are not usually refundable due to health and hygiene issues. If earrings need to be returned via the customer then there is a 15% re-stocking fee, this covers the earring wires being removed and melted down, new earring wire being attached and the whole earring being sterilised.
We hold your special ID postal number should you wish to trace your package. Missing parcels are not the responsibility of La Jewellery Ltd. La Jewellery Ltd is not liable to replace missing parcels or contents. Please contact us for further information.